At Al Ghurair Exchange, we continue to strengthen our position as a trusted leader in remittance and financial services across the UAE. Our commitment to excellence, innovation, and customer satisfaction drives everything we do. As part of our continued growth, we are expanding our customer support division and seeking a dynamic Arabic-speaking Customer Care Executive who is passionate about delivering exceptional service.
We believe that our people are the foundation of our success. By joining our team, you become part of an organization that values professionalism, performance, and personal growth. If you are fluent in Arabic and English, experienced in customer service, and eager to build a rewarding career in financial services, we welcome you to explore this opportunity with us.
Why Choose Al Ghurair Exchange?
A Trusted Name in Remittance and Financial Services
Al Ghurair Exchange has earned a reputation for reliability, transparency, and customer-first solutions. We provide secure and efficient money transfer services, foreign exchange solutions, and financial support services tailored to diverse client needs.
Our customers rely on us for:
- Fast and secure remittance services
- Competitive exchange rates
- Professional customer support
- Compliance-driven financial operations
As a Customer Care Executive, you will play a critical role in maintaining this trust and delivering a seamless customer experience.
Customer Care Executive Role Overview
We are seeking a motivated and service-oriented Arabic-speaking professional to join our Customer Care team. This role requires strong communication abilities, attention to detail, and the ability to resolve customer concerns efficiently.
Key Responsibilities
As part of our team, we will entrust you with the following responsibilities:
- Handling customer inquiries via phone, email, chat, and in-person interactions
- Providing accurate and timely information about remittance and financial services
- Resolving customer complaints professionally and effectively
- Escalating complex cases to relevant departments when necessary
- Maintaining proper documentation of interactions and resolutions
- Ensuring compliance with company policies and financial regulations
- Contributing to a positive and customer-focused work environment
We expect our Customer Care Executives to serve as the first point of contact, representing our brand with professionalism and confidence.
Mandatory Requirements for the Role
To maintain our high service standards, we require candidates to meet specific qualifications.
Language Proficiency
- Fluency in Arabic (spoken and written) – Mandatory
- Fluency in English (spoken and written) – Mandatory
Clear communication in both languages is essential for handling diverse customer interactions effectively.
Professional Experience
- 1–3 years of customer service experience
- Experience in exchange houses or financial services is highly preferred
Candidates with prior experience in banking, remittance, or financial customer support will have a competitive advantage.
Core Skills
We are looking for professionals who demonstrate:
- Strong communication skills
- Excellent problem-solving abilities
- Ability to remain calm under pressure
- Attention to detail
- Strong interpersonal skills
- Professional phone etiquette
- Adaptability in a fast-paced environment
The Importance of Customer Care in Financial Services
Customer care is not just a support function—it is the backbone of customer retention and brand reputation in the financial sector. In remittance and exchange services, customers entrust us with their hard-earned money. That trust must be handled with precision and empathy.
As a Customer Care Executive, we expect you to:
- Understand customer concerns quickly
- Offer accurate information without delay
- Follow strict compliance procedures
- Protect confidential customer information
- Maintain transparency in all communications
Your role directly influences customer satisfaction and long-term loyalty.
Career Growth Opportunities at Al Ghurair Exchange
We are committed to professional development. When you join us, you gain access to:
- Structured training programs
- Ongoing professional skill development
- Performance-based growth opportunities
- Exposure to financial industry best practices
- Opportunities to advance into supervisory or specialized roles
We believe in recognizing talent and rewarding performance. Dedicated professionals can grow into team leaders, operations specialists, compliance officers, or branch management roles over time.
Work Environment and Culture
At Al Ghurair Exchange, we cultivate a culture built on:
- Integrity
- Respect
- Accountability
- Team collaboration
- Continuous improvement
We foster an inclusive environment where employees feel valued and supported. Our teams work collaboratively across departments to ensure smooth service delivery and operational excellence.
We maintain clear communication channels, structured workflows, and performance metrics to ensure every team member understands expectations and goals.
How We Define an Ideal Candidate
The ideal Customer Care Executive at Al Ghurair Exchange is someone who:
- Understands the importance of customer trust in financial services
- Demonstrates empathy and professionalism
- Handles complaints with confidence
- Communicates clearly in Arabic and English
- Maintains a solution-focused mindset
- Works efficiently under time constraints
We value reliability, punctuality, and commitment. Our customers expect excellence, and we expect the same from our team.
Benefits of Joining Our Team
While the financial industry is competitive, we ensure that our employees feel supported and motivated.
Benefits may include:
- Competitive salary package
- Professional training and development
- Career advancement opportunities
- Exposure to industry-leading financial systems
- A stable and reputable work environment
We understand that job satisfaction goes beyond compensation. We strive to provide a workplace where talent thrives.
Why This Opportunity Stands Out
In the competitive financial services sector, career growth depends on working with an established and reputable organization. Al Ghurair Exchange offers:
- Stability within a recognized financial institution
- Exposure to multicultural customer interactions
- Experience in compliance-driven operations
- A strong foundation for long-term career progression
This is more than a customer service job—it is an opportunity to build expertise in the remittance and exchange industry.
How to Apply for the Customer Care Executive Position
If you meet the above requirements and are ready to join a leading financial services organization, we encourage you to apply.
You can:
- Apply via LinkedIn
- Send your updated CV directly to hr@alghurairexchange.com
When submitting your application, ensure your CV highlights:
- Relevant customer service experience
- Language proficiency
- Financial services background (if applicable)
- Achievements in problem-solving or customer satisfaction
A well-structured CV increases your chances of being shortlisted.
